This warranty is designed to reduce the impact of unexpected and potentially expensive repair to your caravan. Your caravan will be covered for a period of 12 months structurally Australia wide, an additional 24-month structural warranty beyond the standard warranty period will be honoured for repairs which must be conducted by the manufacturer at its principal place of operation.

Cost of the warranty

This warranty is being issued at no additional cost to the customer.

Characteristics of warranty

You are covered against any structural failure to the Caravan. The structural warranty includes the rolling chassis, walls, furniture, roof, electrical and plumbing.

Warranty Commencement

The warranty will commence from the date the Caravan is purchased.

Manufacturer Obligations

We the Manufacturer will ensure that any warranty claim made against this cover will be processed within 14 days of receipt and will either accept or decline the claim.

Public holidays

Customers can contact us directly over the holiday periods to address warranty concerns requiring immediate action. If the van is outside Victoria and urgent assistance is needed, we will organise someone to attend to your needs at one of the multiply repair agents Australia wide. If the matter isn’t of an urgent nature, we ask that our customers email us and we will attend to you claims the next business day.

Customer Obligations

The customer must ensure that the caravan is serviced regularly, Intervals should not exceed 12 months or 10,000km from the commencement date, whichever occurs first. An allowance of no more than 30 days or 500 kilometres beyond the stated intervals will be accepted. The customer has a duty of care to ensure the maintenance of the caravan and roadworthiness is up to date. Failure to do so may void the warranty.

Assessment and Authorisation

The assessment of any claim against the structural warranty can be conducted at an approved caravan repair faculty.

Limits & Liabilities

The maximum amount payable whilst this Warranty is in force for the total of all claims, shall not exceed the Market Value of the Caravan at the time of claim, as determined by us the manufacturer.


This Warranty does not cover:
a) Caravans modified beyond manufacturer’s specifications or used for hire or commercial purposes.
b) Any damage due to misuse, fire, accident, theft, impact, submersion in water, neglect, abuse, infestation by animals, rodents, insects, rust, corrosion
c) Items not installed by the original Caravan manufacturer or fitted after the sale of the Caravan.
d) Any damage caused by towing with incorrect tyre pressure, overloading, incorrect towing equipment.
e) All electrical and gas appliances
f) Used for a purpose other than which it was designed.
g) Used for commercial purposes.
h) In an accident.
The Warranty will also not extend to specific types of damage including:
• Wear and tear when the caravan have been used for permanent living purposes.
• Tears, punctures, and fading to fabric items; or Damage caused by alterations or repairs being undertaken by an unauthorised repairer.

Rough Terrain Policy
Off Road / Semi Off Road caravans have been constructed with additional strength in the chassis suspension and ground clearance, for limited unsealed road usage. Gas venting regulations and other construction restraints limit the effectiveness of these caravans against dust and water penetration. Under no circumstances should these caravans be exposed to water crossings at, or above, body floor level.

We strongly recommend towing at safe speed according to travel conditions with extra care and attention required on uneven surfaces. Our off-road caravans are not designed for hard impact or heavy landings or severely rutted roads or tracks.
Off-road suspensions are not designed for use on four-wheel drive only tracks.

The following items for off-road caravans are not covered under warranty:
• Impact or stone damage to body, chassis or running gear.
• Soiling of fabrics and internal fitments from dust and other airborne substances.
• Water damage due to water crossings. Litchfield Caravans –Warranty Policy.
• Movement or damage caused by dislodgment of appliances and fittings resulting from hard impact or heavy landings or severely rutted roads or tracks.
• General damage arising from misuse.
• The Warranty does not extend to maintenance items which are the responsibility of the purchaser. Caravans include equipment and fittings, such as cooking appliances, tyres and toilets, which are separately warranted by their manufacturer and not covered by the caravan manufacturer Warranty. If necessary, your claim will be referred on to the appropriate supplier who will manage a resolution to your claim.
Separate warranty excluding structural warranty.
1. Swift Appliance group – Oven & grills, Hot water system – 12-month warranty.
2. Coast to Coast RV- Sirocco fans – 1-year warranty
3.Caravan &Camping Australia Pty Ltd 03 9305 1555
FINCH AUSTRALIA (ranger windows, Belair aircon) 03 93051555
ILUMA (Smart tv ) 03 9305 1555
4.DOMATIC Australia – Fridges/ windows/ Air conditioners – 3 Year Warranty
Air Command – Ibis 3 Air conditioners – 12-month warranty
Mountain Chassis – chassis and suspensions – up to 2+1 year structural, Tuff ride susp. 5 years, Roller Rocker axil 1 year, Alko cross country 5 years, Tor flex 2.7 T 5 years limited
Thetford Australia – Toilets & Fridges – 3-year Warranty
Plenty River plumbing – Plumbing – 1-year Warranty-03) 93575809


Claims for structure can be emailed to warranty department at ROVER RV